Privacy Policy

Last Updated: 14 August 2025

This Privacy Policy describes how THE FR STORE (“Company”, “we”, “our”, “us”) collects, uses, stores, shares, and protects your personal information when you use our platform thefr.store and related services. By accessing or using our services, you agree to this Privacy Policy.

1. Scope

This Privacy Policy applies to THE FR STORE platform (thefr.store) and its affiliates, primarily operating in India. It governs all users, customers, partners, and visitors interacting with our services.

2. Data We Collect

We may collect the following categories of information:

2.1 Basic Information

Full name
Date of birth
Address (residential or shipping)
Phone number
Email address
ID/address proof

2.2 Sensitive Personal Data (only with explicit consent)

Bank account details
Card details
Biometric data (facial/physiological features)

2.3 Behavioural & Usage Data

Browsing patterns
Preferences and interests
Transaction history

3. How We Collect Your Data

We collect data from:

Information provided directly by you during sign-up, ordering, or customer service interactions
Automatic data collection through cookies, analytics, and browsing sessions
Third-party partners (e.g., payment gateways, marketing affiliates) — such third parties have their own privacy policies, which apply separately

4. How We Use Your Data

We use your data to:

Fulfil orders and provide requested services
Improve customer experience and personalize services
Resolve disputes and troubleshoot issues
Market products, offers, and promotions (you can opt out)
Prevent fraud and enforce our terms of service
Conduct research, analytics, and surveys

5. Data Sharing

We may share your data with:

Internal group companies and affiliates
Sellers, logistics partners, payment service providers, and reward program operators
Government authorities or law enforcement agencies when required by law
Third-party service providers for analytics, marketing, and customer support

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, track usage, and personalize content. You can disable cookies in your browser, but certain site features may not function properly.

7. Data Security

We use secure servers, encryption, and reasonable security measures to protect your data. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Some anonymised data may be retained for analytics and research purposes.

9. Data Deletion & Withdrawal of Consent

You can request account deletion via your account settings or by emailing adhira.ngo@gmail.com.
Deletion requests may be delayed if there are pending transactions, disputes, or legal obligations.
You can withdraw consent for processing personal data by emailing us with the subject “Withdrawal of consent for processing personal data”.

10. Your Rights

As per applicable Indian laws, you have the right to:

Access your personal data
Correct inaccuracies
Request deletion
Withdraw consent for data processing

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, you can contact us:

📧 Email: adhira.ngo@gmail.com